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Associate Manager I (NA)

Kate Spade

Halton Hills, ON, CA

job title: associate manager outlet department/location: retail

flsa status: non-exempt

report to: senior store leader/area manager


general purpose of the position: partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment and administrative functions. responsibilities include, but are not limited to the following:

essential duties and responsibilities

client & service expert:













  • model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
  • ensure all associates complete the sales training program
  • ensure team is compliant will all clientele standards and thank you note program
  • ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
  • develop business driving initiatives that build a repeat business or attract a new customer to the store
  • clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients


leadership presence/steward of talent:

















  • utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary
  • onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
  • ensure all open positions are posted and managed through icims
  • ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
  • educate team on product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized
  • lead by example with the achievement of personal sales goals
  • responsible for assuming the GM role in manager’s absence, if applicable
  • assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance



building brand equity:









  • communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to GM/Area Manager in order to increase customer service and sales
  • ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
  • ensure brand and operating standards are met to support brand consistency.
  • understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer


operational excellence:













  • maintain office and facility organizational and cleanliness standards
  • partner with warehouse to effectively manage workload planning, markdowns & merchandise flow processes
  • ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory
  • monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets; conduct self audits
  • assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
  • perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility


skills and abilities required:











  • proficient in windows-based software such as excel, word and outlook
  • comfort in making decisions and mediating conflict within a team-environment
  • ability to analyze selling reports, identify business trends and react quickly to the needs of the business
  • strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
  • professional sales development and exceptional interpersonal skills


physical requirements:









  • comfortable climbing ladders
  • able to safely lift boxes up to 40 pounds
  • standing for extended periods of time
  • available to work store schedule, as needed, including evenings and weekends


education and experience required:







  • minimum 3 years management experience in a comparable retail environment
    • college degree preferred
    • prior luxury goods experience preferred
Req ID:  62262

Job Segment: Merchandising, Loss Prevention, Retail