Supervisor I

Essential Duties & Responsibilities:

Client & Service Expert:
 Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
 Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
 Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
 Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence:
 Achievement of personal sales goals.
 Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
 Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
 Foster a team environment by creating a fun, competitive, inviting atmosphere.

Building Brand Equity:
 Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
 Ensure brand and operating standards are met to support brand consistency.
 Ensure store presentation standards are achieved and maintained.

Operational Excellence:
 Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
 Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
 Adherence to Kate Spade loss prevention policies and operational procedures.

Qualifications:
Education & Experience Required:
 Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
 College degree preferred
Skills and Abilities Required:
 Strong written and verbal communication skills
 Detail oriented
 Proactive ability to multi task and prioritize

Physical Requirements:
 Available to work store schedule, as needed, including evenings and weekends
 Standing for extended periods of time
 Able to safely lift boxes up to 40 pounds
 Comfortable climbing ladders

Kate Spade New York is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran