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Store Supervisor (Kate Spade South Key Mall)

Kate Spade

Johor Bahru, 01, MY

since our launch in 1993 with a collection of six essential handbags, kate spade new york has always stood for optimistic femininity. today, our brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. polished ease, thoughtful details and a modern, sophisticated use of color—kate spade new york’s founding principles define a unique style synonymous with joy. under the vision of creative director nicola glass, we continue to celebrate confident women with a youthful spirit.

kate spade new york is part of the tapestry house of brands.

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Primary Purpose:

 

You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. You help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Kate Spade standards.

 

You lead by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards.

 

The successful individual will leverage their proficiency to...

  • Take ownership, accountability for store and personal productivity
  • Contributes to setting goals and holds team accountable for productivity standards
  • Provides leadership through role modeling Kate Spade Service behaviors and Kate Spade approach standards
  • Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
  • Consistently ensures all daily tasks are completed without negatively impacting service
  • Resolve conflicts with team members in a timely and productive manner
  • Inspires team to meet and exceed performance standards
  • Utilizes all Kate Spade training initiatives to assist in developing the team and provide coaching to other team members
  • Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

 

The accomplished individual will possess...

  • 3 years’ experience in retail or service industry

  • 1 year experience in a position of leadership, management experience preferred

  • Ability to communicate effectively with customers and staff, maneuver sales floor

  • Ability to meet moderate stockroom lifting requirements, and store climbing requirements

  • Experience working in a fast paced retail environment.

  • Excellent client service and communication skills

  • Proficient in Microsoft Excel, Word, and Outlook

  • Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. all employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. these decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. visit kate spade new york at www.katespade.com.

Req ID:  53136


Job Segment: Retail