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Store Supervisor (Kate Spade The Gardens)

Kate Spade

Kuala Lumpur, 14, MY

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully. 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose:

 

You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. You help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Kate Spade standards.

 

You lead by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards.

 

The successful individual will leverage their proficiency to...

  • Take ownership, accountability for store and personal productivity
  • Contributes to setting goals and holds team accountable for productivity standards
  • Provides leadership through role modeling Kate Spade Service behaviors and Kate Spade approach standards
  • Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
  • Consistently ensures all daily tasks are completed without negatively impacting service
  • Resolve conflicts with team members in a timely and productive manner
  • Inspires team to meet and exceed performance standards
  • Utilizes all Kate Spade training initiatives to assist in developing the team and provide coaching to other team members
  • Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

 

The accomplished individual will possess...

  • 3 years’ experience in retail or service industry

  • 1 year experience in a position of leadership, management experience preferred

  • Ability to communicate effectively with customers and staff, maneuver sales floor

  • Ability to meet moderate stockroom lifting requirements, and store climbing requirements

  • Experience working in a fast paced retail environment.

  • Excellent client service and communication skills

  • Proficient in Microsoft Excel, Word, and Outlook

  • Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.

Req ID:  43746


Job Segment: Retail