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Coordinator, Wholesale Operations

Kate Spade

London, LND, GB

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 


Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.


Primary Purpose:


The Wholesale Operations Coordinator’s main focus is to develop and improve scalable processes to support the commercial efforts of the wholesale business in Europe. Assists our business partners to ensure maximum efficiencies.

  • Work with cross functional teams (Sales, Customer Service, DC’s and Finance) to build and enhance processes, analytical reporting, and support systems upgrades.
  • Adhere to KPI goals for post market activities, order book management and key reporting metrics to elevate operational excellence for the brand.
  • Own post market activities and look for process improvements
  • Partner with the finance and credit teams to ensure the smooth delivery of the order book whilst providing reliable and timely delivery, foresee and mitigate risk


The successful individual will leverage their proficiency in Wholesale Operations to:

  • Communicate with cross functional partners regarding inbound and shipping projections for the month/quarter/fiscal year. Own the analysis of Fill rates vs order book reporting and identify product misses and risk to our latest estimate.
  • Provide visibility to internal partners on mid-month / month-end recap, pull forward opportunity and ad-hoc reporting as needed.
  • Ensure alignment with Sales on requirements prior to on boarding new / change in business processes.
  • Provide operational support to internal & external team for current and prospective customers by communicating current / new process.
  • Supporting operational set up of all new accounts, price changes, returns, account’s enquires / quality issues and customer master data maintenance.
  • Managing not for sale shipments (GWP’s / Uniforms) from DC to account
  • Providing ad-hoc reporting for Europe Sales teams as needed (projections, reforecasts, order book reporting etc)


An outstanding professional will have...

  • Ability to build strong working relationships with cross-functional internal and external partners.
  • Highly analytical, detail and result oriented
  • Can work independently with minimal supervision
  • Strong communication skills
  • Working knowledge of Operations and Logistics


Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at


Req ID:  97930

Job Segment: Operations Manager, Outside Sales, Operations, Sales

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