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Manager, Consumer Insights & Analytics

Kate Spade

New York, NY, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose: The Manager, Customer Insights plays a critical role in Kate spade’s customer centricity efforts. As a dual report into the Kate spade brand and Tapestry’s data & analytics team, this position is responsible for the creation of actionable customer insights, customer reporting and measurement. The goal of these activities is to advance the company’s knowledge of the customer and quantify the impact of our efforts against her.  The ideal candidate will possess a balance of analytical, technical and communication skills.

 

Responsibilities:

  • Design and implement customer reports, dashboards and presentations for the consumption of cross functional stakeholders
  •               Own test design and measurement for all CRM test and learn efforts
  •               Extract actionable insights through analyses of customer data. Translate analytical findings into concise and easily consumable outputs to support data driven decision making
  •               Partner with Tapestry’s data and analytics teams, applying learnings from Tapestry’s analytical community to Kate Spade
  •               Management of one data analyst
  • Apply consistent analytical approaches and methodologies across analyses
  • Ensure accuracy, quality and timeliness of deliverables

  

 Skills and Qualifications:

  •       Strong SQL (or other similar language) required
  • Proficiency with Tableau or other data visualization tools required
  • Experience in data mining and statistical packages such as R/Python preferred
  •  3-5 years of experience working in a direct to consumer business preferred
  • The ability to simplify complex concepts and easily understandable to partners outside of the analytics community.
  • Strong communication and data visualization skills i.e., translating complex concepts into layman’s terms and influence both peers and senior leadership
  • Highly organized and detail oriented 
  • Natural curiosity and passion for the power of customer insights

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-KS1 Visit Kate Spade at www.katespade.com

 

Req ID:  81360


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