eCommerce Associate

Kate Spade

New York, NY, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Essential Duties and Responsibilities

Responsible for implementation and oversight of product lifecycle & promotions for E-commerce business. This includes managing and maintaining site catalogs, uploading end-to-end product details, creating promotional events, shop category & navigation set up, product merchandising & search (internal & SEO). This requires daily use of Plumslice (Product Information Management system) and Salesforce Commerce Cloud.
Review quality assurance for desktop & mobile sites daily, while identifying and resolving any issues or areas of opportunity.
Strategize and collaborate with merchant teams to understand the business strategy, objectives and priorities. Ensure site experience aligns with business expectations and goals.
Partner with the operations and customer service team to proactively facilitate and resolve issues and escalate to necessary parties.

Use data analytics to support ideation and execution of features & enhancements for site that will optimize effective customer journeys. Analyze sales data and funnel KPIs to understand engagement and improve on merchandising, navigation and promotional strategies.
Partner with Tapestry digital teams to prioritize and translate business needs with customer and conversion at top of mind. Report issues and enhancement requests to Engineering teams and partner with team through execution of developments. Assist in the rollout of site enhancements through communication of key business KPI’s per project, act as project manager for the brand, and participate in testing & QA.
Ideate, monitor and assist testing agenda in relation to operations and customer journey. Partner with Tapestry Testing & Optimization teams on execution and analysis of tests.
Conduct regular competitive analyses to gain insight and recommend go-forward strategies and opportunities to improve the customer shopping experience.

Partner and own relationships with external vendors.
Assist management & team members with ad-hoc reporting, testing initiatives and special projects.
Responsible for ongoing projects, enhancements and QA in partnership with Tapestry digital teams.

Qualifications

2+ years of ecommerce experience; equivalent combination of education and experience will be considered

Preferred experience in in Salesforce Commerce Cloud

Strong proficiency in Microsoft Excel, including formulas and data analysis

Proficient in Google Analytics

Exceptional attention to detail and highly organized within a fast paced, dynamic environment

Strong capacity for multi-tasking, working independently and time management

Must be highly collaborative

Must have strong communication skills

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com #LI-HYBRID #LI-2655

Visit Kate Spade at www.katespade.com.

Work Setup: Hybrid

BASE PAY RANGE $78,000.00 TO $84,000.00 Annually

Click Here - U.S Corporate Compensation & Benefit

Req ID: 115533