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Store Leader (Manager)-1816 Pottstown PA

Kate Spade

Pottstown, PA, US

since our launch in 1993 with a collection of six essential handbags, kate spade new york has always stood for optimistic femininity. today, our brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. polished ease, thoughtful details and a modern, sophisticated use of color—kate spade new york’s founding principles define a unique style synonymous with joy. under the vision of creative director nicola glass, we continue to celebrate confident women with a youthful spirit.

kate spade new york is part of the tapestry house of brands.

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Essential Duties & Responsibilities:
Client & Service Expert:
 Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
 Development of business driving initiatives that build a repeat business or that attracts a new customer.
 Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
 Ensure team is compliant with all clientele standards and thank you note policy.
 Ensure all associates complete the sales training program.
 Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent:
 Achieve financial success through improvement of measurable statistics that positively impact the store performance.
 Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
 Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
 Perform annual performance evaluations with quarterly review of employee goals.
 Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
 Attend, on average, two annual company management meetings.
Building Brand Equity:
 Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
 Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
 Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
 Communicate to DL customer feedback and quality issues in order to improve customer service and sales.
Operational Excellence:
 Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
 Conduct regular store meetings to ensure accurate and consistent communication with employees.

kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. all employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. these decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. visit kate spade new york at www.katespade.com.

Req ID:  59315


Nearest Major Market: Philadelphia

Job Segment: Retail Manager, Store Manager, Merchandising, Retail