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Assistant Leader

Kate Spade

RICHMOND, BC, CA

Assistant Store Leader of sales & service

general purpose of the position: partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment, and administrative functions. responsibilities include, but are not limited to the following:
essential duties and responsibilities


client & service expert:
 development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients
 partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.e. events and marketing opportunities
 ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
 ensureteamiscompliantwillallclientelestandardsandthankyounoteprogram
 ensure all associates complete the sales training program
 model and supervise the selling environment, provide consistent coaching on sales training
process in order to ensure the highest level of customer service and sales
leadership presence/steward of talent:
 assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance
 responsible for assuming the SM role in manager’s absence
 lead by example with the achievement of personal sales goals
 educate team on product, sales plans, personal goals, measurable stats; is able to
coach to these stats to ensure business is maximized
 ability to network in the community to ensure open positions are filled efficiently
with little impact to the business; build a bench for future promotions and openings
 manage administrative recruitment duties; i.e. scheduling interviews &
communicating with candidates
 onboard new team members effectively through 30/60/90 touch bases; conduct on going
review and assessment of employee performance through monthly meetings with direct
reports
 utilize mid-year and annual review process as a tool for associate development and
advancement; monitor and address performance concerns on a timely basis, partnering GM
 
building brand equity:
 understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer
 ensure brand and operating standards are met to support brand consistency.
 ensure visual merchandising directives are implemented and store presentation standards are
achieved and maintained.
 communicate merchandisesell-through, stock position, business trend information, product
issues, customer feedback to SM in order to increase customer service and sales
operational excellence:
 perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
 assist SM with maintaining payroll budget by managing schedule and making necessary
adjustments when the business warrants
 monitor, maintain, and follow company policies and procedures with a focus on loss
prevention to protect the company’s inventory and assets
 ability to accurately manage the processing of all pos transactions to maintain the integrity of
the inventory
skills and abilities required:
 professional sales development and exceptional interpersonal skills
 strong leadership qualities; the ability to communicate effectively with all levels within the
organization and to our client base
 ability to analyze selling reports, identify business trends and re act quickly to the needs of the
business
 comfort in making decisions and mediating conflict within a team-environment
 proficient in windows-based software such as excel, word and outlook
physical requirements:
 available to work store schedule, as needed, including evenings and weekends
 standingforextendedperiodsoftime
 able to safely lift boxes up to 40 pounds
 comfortableclimbingladders
education and experience required:
 minimum 3 years management experience in a comparable retail environment
 collegedegreepreferred
 prior luxury goods experience preferred

Req ID:  56998


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