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Associate Store Leader

Kate Spade

San Diego, CA, US


general purpose of the position: partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment and administrative functions. responsibilities include, but are not limited to the following:

essential duties and responsibilities

client & service expert:

clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients

develop business driving initiatives that build a repeat business or attract a new customer to the store

ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach

ensure team is compliant will all clientele standards and thank you note program

 ensure all associates complete the sales training program

model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

leadership presence/steward of talent:

assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance

responsible for assuming the GM role in manager’s absence, if applicable

lead by example with the achievement of personal sales goals

educate team on product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized

ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings

 ensure all open positions are posted and managed through icims

onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports

utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary

building brand equity:

understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer

ensure brand and operating standards are met to support brand consistency.

ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.

communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to GM/Area Manager in order to increase customer service and sales

operational excellence:

perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility

assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants

monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets; conduct self audits

ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory

partner with warehouse to effectively manage workload planning, markdowns & merchandise flow processes

 maintain office and facility organizational and cleanliness standards

skills and abilities required:

professional sales development and exceptional interpersonal skills

strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base

ability to analyze selling reports, identify business trends and react quickly to the needs of the business

comfort in making decisions and mediating conflict within a team-environment

proficient in windows-based software such as excel, word and outlook

physical requirements:

 available to work store schedule, as needed, including evenings and weekends

 standing for extended periods of time

able to safely lift boxes up to 40 pounds

 comfortable climbing ladders

education and experience required:

 minimum 3 years management experience in a comparable retail environment

 college degree preferred

 prior luxury goods experience preferred

Req ID:  59179

Nearest Major Market: San Diego

Job Segment: Retail Manager, Store Manager, Merchandising, Loss Prevention, Retail