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Assistant Manager, Learning & Development, HMT Region

Kate Spade

Taipei, TPQ, TW

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

 

The successful individual will leverage their proficiency in L&D to...

 

Sales Optimization…

  • Work closely with Retail Learning and Development Greater China team to bring global consistency to retail learning journey, guest experience and content - Including, but not limited to, brand induction, cultural immersion, product and selling training, business skills, client development and leadership training
  • Represent market needs in the development of global programs and relevant localizations as needed to each market or channel of business, ensuring strong and effective implementation and tangible impact on sales, KPIs, exceptional service and building brand awareness
  • Act as regional representative to direct, partnered retail businesses to ensure implementation of training activities
  • Understand and adapt programs based on cultural relevance, client needs and service experience across different Asia geographies
  • Be a market expert in customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail) in order to drive an innovative, differentiated customer experience in stores
  • Work with cross-functional partners to manage training calendar, curriculum, and deliverable deadlines creating a consistent learning journey
  • Facilitate training workshops, onboarding sessions, regular meetings, conferences and field coaching
  • Facilitate feedback and coaching sessions in-store training in-the-moment with managerial courage and leadership presence
  • Partner with retail teams to launch a training store leader program, and additional developmental program launches for field team in the future
  • Support the implementation and ongoing management of customer loyalty programs, and leverage insights to identify training needs and customer experience opportunities
  • Analyze, develop, implement and measure training programs - leverage field feedback as well as customer feedback and other programs to assess effectiveness of training programs and identify ongoing training needs and opportunities
  • Assess and measure the effectiveness of all learning tools – ensure these tools are relevant and translatable. provide feedback and develop initiatives to continually improve the effectiveness in each market of the region
  • Measure, record and boost the training coverage in all assigned regions

 

 

An outstanding professional will have...

  • Able to cope with fast-growing and dynamic environment
  • The ability to work with minimal supervision
  • Excellent command of spoken and written English & Mandarin. Excellent in Cantonese is a plus.
  • Presentable, attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
  • Good time management and project management skills in completing multiple tasks within tight deadline
  • Ability to work under pressure, challenging working environment and tackle problems in a positive way
  • Proficiency in MS Office including PowerPoint, Excel and Chinese Word Processing
  • Creative mindset with forward thinking mode
  • Excellent facilitation, presentation skills and
  • Action-oriented, energetic and participative in teamwork
  • Flexibility to work extra hours on weekends for staff activities
  • Frequent travel within China

 

Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

 

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com

 

Req ID:  99245


Job Segment: Outside Sales, Learning, Sales, Human Resources

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