Assistant Manager, Digital Commerce (eCommerce)

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title: Assistant Manager, Digital Commerce (eCommerce)
Division: Kate spade Japan – Digital Commerce
Reports to: Sr. Manager, Digital Commerce
Location: Tokyo
 

Primary Purpose:
This role is responsible for Kate Spade Digital Commerce (KATESPADE.com and Rakuten Fashion KATESPADE store) sales drive in order to meet annual target, co-working with EC team Senior Manager (direct report) and Manager (co-worker). Based on KSJ GTM strategy, this role is 
executing the on-site trading and merchandising for both direct and 3rd party platform. As a store management manager, this role is instrumental in ensuring online trading / merchandising KPIs are correctly set and continuously improved to meet digital commerce team’s mission and goals. It is also the responsibility of the role to ensure commercial platforms to reflect digital commerce team’s product and category strategy.  

Key responsibilities:
eCommerce sales planning & execution

Sales drive in order to hit annual sales target with planning, executing, reporting, and analysis

• Drive all sales activities (sales campaigns and new launching etc) in order to hit annual sales target.
• Build sales planning (Rev, Unit, Traffic, CVR, and AOV) in weekly, monthly, quarterly, and yearly basis along with GTM (Go to Market) strategy for KS.com and 3rd party platform. 
• Sales tracking & analytics utilizing related BI tool (Cora, Tableau, Google analytics and APOLO etc)
• By monthly landing and by quarterly forecasting and submit to Finance.

Online campaigns & promotions

• Plan and execute online campaigns & promotions based on KS total GTM strategy aligning with internal stakeholders (MD, Finance and store channels etc).
• Track and analyze campaign performance and reporting.

Customer journey improvement and its execution

• Design customer journey and plan its improvement initiative based on site traffic performance data.
• Execution of the plan co working with digital team, IT team, and e commerce operation team.
• Daily basis optimization & executions synchronizing with Product launching, marketing campaigns, and sales campaigns activities co-working with e commerce operation team and creative agency.

Inventory management

• Track product receipt situation and manage stable shipment schedule co working with Allocation team, online release & shipment members. 
• Monitoring inventory situation, plan and manage the fulfilment.

3rd Party account management

• Hold  monthly meetings to share and align business plans.
• Daily corresponding with the 3rd party to deliver smooth business operations.

Candidate profile:

• Online business experience and knowledge of digital products such as CMS is required.
• Advanced knowledge of Web Analytics is required.
• Experience in BtoC is a must, experience in a similar industry is preferred.
• Native level of Japanese skills required
• Business level English communication skills: advanced writing must, verbal preferred
• Experience with project management, client relations, managing cross functional teams is plus.
• Bachelor’s Degree in related field is preferred.
• Advanced computer skills including MS Word, Excel, Power Point
• Ability to succeed in a fast-paced environment with growth mindset.
• Experience with achieving sales target or other KPI goals is required.
• Attention to detail, Customer perspective oriented, Creative thinker.

Key relationship:

• Buying team, Allocation team, Finance team, Digital COE team, IT team, Marketing team and Store sales team (Regular & Outlet)

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com. 

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.