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Manager, eCommerce Sales Operation

Kate Spade

Tokyo, 13, JP

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 


Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.



eCommerce Sales Operation Manager will lead managing Japan's eCommerce sales operations from product launch, site operation including product catalogue and detail pages, to eCommerce store performance analysis against financial and operational KPI targets. This role will play a pivotal part in building an agility and speed in eCommerce stores. This roles will also lead campaign and production cycles together with sales store managers and cross functional teams. This role will directly report to the head of digital and customer experience in Kate Spade Japan.



  • Lead and manage overall eCommerce store readiness with eCommerce store leaders and fulfil store requirements such as category and product set up, as well as promotional activity setup.
  • Manage site merchandising / trading applications and tools, also provide trainings to eCommerce store leaders when necessary.
  • Team up with digital experience team to ensure store experience meets our brand desire as Kate Spade.
  • Develop/lead/improve a comprehensive eCommerce on site merchandising / trading operating model.
  • Maximize category and product performance by improving online merchandise strategy, site trading operations.
  • Support eCommerce KPI management through weekly, monthly, quarterly plan / forecast and reviews to be more data and face driven business management.
  • Ensure online trading KPI’s being continuously improved and executed to a high level by working with the global teams, merchandise teams, marketing as well as visual merchandise teams.
  • Develop standards for trading/operating KPI reports per each sales stores.
  • Stay current by learning and adopting global team’s digital store operation best practices
  • Conduct a periodic monitoring / analysis of other industries and competitors eCommerce stores to stay in the current of tools / solutions / operations.



  • Bachelor’s degree required
  • 7+years eCommerce site trading/operation or relevant experience
  • Skills is EC site management tools such as CMS, PIM, SFCC is highly preferred.  
  • Skills in Microsoft Office (Word, Excel, PowerPoint)
  • Business level writing/reading English and Japanese skills
  • Highly Analytical and data driven
  • Critical thinking and growth mindset


Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at


Req ID:  94960

Job Segment: Sales Management, Outside Sales, Merchandising, Sales Operations, Sales, Retail