Senior Manager, Digital Commerce

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title: E-commerce Senior Manager
Reports to: Head of Digital and Customer Experience
Location: Tokyo, Japan
 

Primary Purpose:

The eCommerce Sales Senior Manager will lead and manage Kate Spade Japan's eCommerce sales activities, including planning, sales operations, and business growth. This role is pivotal in achieving eCommerce sales targets by enhancing agility and speed in eCommerce stores. Additionally, the Senior Manager will closely collaborate with the marketing team to drive brand desirability for the long-term success of the business. This includes managing digital store performance analysis against financial digital KPI targets. The role requires navigating and leading cross-functional communications to coordinate key campaign planning and execution with the brand marketing team, identifying business growth opportunities related to product life cycles with the buying and allocation team, and executing promotions with store teams. This position reports directly to the Head of Digital Commerce at Kate Spade Japan.

Responsibilities:

• Develop the yearly eCommerce sales strategy in collaboration with the Head of Digital Commerce.
• Build and implement seasonal go-to-market (GTM) strategies in coordination with product, marketing, and store teams.
• Lead and manage overall eCommerce sales planning with eCommerce managers and respective cross-functional teams.
• Enable digital stores by clearly communicating store requirements, such as product settings, features, functionality, issues, and enhancements, to the eCommerce operations team.
• Manage on-site merchandising and trading applications and tools that impact the gateway, product listing pages (PLP), product detail pages (PDP), and overall onsite experience.
• Collaborate with the customer experience and brand marketing teams to ensure that each digital store meets the brand's goals and purpose.
• Develop, lead, and improve a comprehensive eCommerce on-site merchandising and trading operating model, and help upskill team members when necessary.
• Continuously improve on-site trading operations to maximize product category performance by fully leveraging each digital platform’s capabilities.
• Ensure online trading KPIs are continuously improved and executed at a high level by working with IT and digital teams from Tapestry functions.
• Lead eCommerce KPI management through weekly, monthly, and quarterly planning, forecasting, and reviews to foster a data-driven business management approach.
• Develop standards for trading and operating KPI reports for each digital store.
• Stay current by learning and adopting best practices from internal and external sources.
• Conduct periodic monitoring and analysis of other industries and competitors’ digital stores to stay updated on tools, solutions, and operations.

Qualifications:

• Bachelor’s degree required.
• 7+ years of eCommerce site trading/operation or relevant experience in the fashion/luxury or FMCG industry.
• Business-level English and Japanese skills.
• Strong communicator and team player.
• Innovative thinker with an ability to think outside the box.
• Excellent ability to maintain composure and effectiveness in a fast-paced environment.
• Ability to apply a growth mindset in business and team management environments.
• Skills in digital store management tools such as CMS, PIM, and SFCC are highly preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
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Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.