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Senior Sales Associate I

Kate Spade

Waipahu, HI, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

general purpose of the position: lead cashier is responsible to support sales transactions by providing excellent customer experience. maintain cash register operations (pos) and adhere to all company policies/ procedures and loss prevention standards.

essential duties and responsibilities:

 provide exceptional customer service when processing or facilitating internal and external transactions.

 ensure all credit cards, checks and travelers checks balance.

 ensure change box has appropriate funding at all times.

 daily communication with the supervisor and/or operations manager to discuss issues relating to needs of opening and closing discrepancy.

 ensure recap of daily activities is effectively communicated to management

 demonstrate full awareness of operational and security procedures

 support sales associates on the selling floor and assist with markdowns when necessary

 assist in training and developing cashier team

 opening/closing tills

operations:

in partnership with management team where necessary, cashiers are responsible for processing:

o cash sales

o returns

o issue/ redemption of merchandise credits and gift cards

o post void transactions

o promotional discounts (in partnership with management)

o opening and closing procedures

o physical count of cash drawer

 follow drawer count procedures; and ensure all cash drawers are accounted for in safe and are prepared for the following morning.

 loss prevention policies and procedures to be 100% complaint

 demonstrate awareness of operational and security procedures.

physical requirements:

available to work store schedule, as needed, including evenings and weekends

 

standing for extended periods of time

able to type on pos system

bend / stoop

able to safely lift boxes up to 40 pounds

skills and abilities required:

a minimum of 1 year of retail experience

must possess superb interpersonal skills in order to effectively communicate with management and employees in the store

luxury experience preferred

knowledge of pos system and basic computer skills

proactive ability to multi-task and prioritize

must be results driven and flexible to change

works well in a team environment

high school/ college degree preferred

*this job description is not all-inclusive and may change at any time in order to meet the needs of the business. *exhibit company core competencies

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com

 

Req ID:  60373


Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii

Job Segment: Outside Sales, Sales